These terms & conditions are designed to ensure there is no confusion about what our service includes and excludes and to ensure safe transit of your goods. If you are unclear about any element, please contact us for clarification. Our contact number is 01392 680 557
These terms & conditions may be changed with the agreement of both the customer and Busy Chaps Removals. Please notify us if you wish to make any changes at the time of booking but before submitting your deposit. By confirming a booking with Busy Chaps Removals, you are agreeing to the following terms and conditions.
1. The Quote: Unless otherwise stated the quote is not a fixed price and we are not responsible for materials, storage, customs duties and inspections or any other fees whatsoever. In the event of a quote being given as an hourly rate, fees are charged from when we leave our yard until we complete unloading or if out of Exeter we charge back to our yard which is in the centre of Exeter. Day rates are up to 8 hours only (unless agreed with staff) and the customer, anything beyond this will be charged at our hourly rate. For all moves a maximum of 12 full driving hours is permitted in one day.
2.a) You do not accept the quote, in writing, within 28 days with a date in place for the removal, confirmed by us in writing.
2.b) The removal is not carried out or completed within three months due to your delay.
2.c) Our costs change because of currency fluctuations or changes in taxation or freight and carrier charges beyond our control.
2.d) We have to collect or deliver goods to floors higher than those agreed, in writing, at the time of booking.
2.e) Additional services, including moving or storing extra goods, are supplied by us (these conditions will also apply to these services).
2.f) Inadequate access preventing free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive prevents our vehicles and/or containers to load and/or unload within 20 metres of the doorway, meaning that we have to do extra work.
2.g) Any parking fees, fines (unless unreasonably incurred) or other charges that we have to pay in order to carry out services on your behalf.
2.h) There is delay in accessing the delivery property meaning we can’t start unloading your goods until after 5.00pm on the scheduled day of your move unless agreed in
2.i) Events outside our reasonable control cause delays. j) We agree in writing to increase our limit of liability as set out in clause 8. In all the above circumstances, you will pay a charge adjusted accordingly.
3. We only dismantle furniture if pre-agreed as we need to ensure you get the correct staff for your move
3.b) We do not disconnect or reconnect appliances, fixtures, fittings or electrical equipment. Washing machines can be disconnected and reconnected if agreed but we can’t cover water damage or damage to water pipes. Vinyl flooring is not covered by our insurance in moving any appliances.
3.c) Take up or lay fitted floor coverings.
3.d) Move storage heaters (unless previously dismantled).
3.e) Move items from a loft unless pre-agreed.
3.f) Move plants unless pre-agreed.
3.g) Move or store any items excluded under clause 4.
4. It will be your own responsibility (and, where relevant, expense) to:
4.a) Declare to us valuations of all goods being removed and/or stored. You are not covered for loss or damage to Goods from a household removal unless a valued inventory is completed and signed by the owners of the Goods prior to the commencement of transit for goods over £500 in value where the total value of the move exceeds total value of £25,000. In the event of loss or damage to any article forming part of a pair or set. We shall not be liable for more than the value of the particular part of the or parts which may be lost or damaged without reference to any special value which such part or parts may have as forming a pair or set but, in any event, not exceeding a proportionate part of the sum insured in respect of the pair or set.
4.b) Insure the goods submitted for removal and/or storage against all insurable risks.
4.c) Obtain all paperwork (licences, permits, etc.) necessary for the removal to be completed.
4.d) To be present or represented throughout the whole removal. e) Take all reasonable steps to ensure that nothing is left behind or taken away in error.
4.f) Arrange protection for goods left in unattended premises or where other people not bound by these terms and conditions will be present.
4.g) Prepare, pack and stabilise all electric equipment prior to its removal.
4.h) Empty, defrost completely and clean refrigerators and freezers. We are not responsible for the contents.
4.i) Provide us with a correspondence address. Other than by reason of our own negligence, we will not be held liable for costs that may arise from any of the above.
5. Non-submission of certain goods for removal or storage. The following items are excluded from this contract:
5.a) Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind.
5.b) Items, which have potential to damage, explode or are dangerous including gas bottles, aerosols, paints, firearms and ammunition.
5.c) Prohibited or stolen goods.
5.d) Controlled drugs.
5.e) Plants or goods which may be likely to encourage vermin, pests or cause infestation.
5.f) Foodstuffs or liquids.
5.g) Any pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier.
5.h) Goods, which require government permission or licence for export or import. Any of the above-listed goods will not be removed by us except with our prior written agreement. If these goods are removed, we will not accept liability for loss or damage wholly or mainly attributable to the special nature of the goods concerned. If such goods are removed without our knowledge and prior written consent we will not be liable for any loss or damage and you will indemnify us against any charges, expenses, damages or penalties claimed against us. Furthermore, we would have the right to dispose of goods which are listed under paragraphs 4(b), 4(c), 4(d), 4 (e) and 4 (f) without notice.
6. The goods. You declare, upon signature of this contract, that: a) All goods to be removed and / or stored are your own property or, b) you have been given the authority to make this contract by the person(s) who own or have an interest in the goods and that they have been made aware of these conditions. You will meet any claims for damages and / or costs against us if these statements are not true.
7. Charges if you postpone or cancel the removal Charges are made if this contract is postponed or cancelled. Charges are as follows: a) Notice given more than 2 days before the removal was due to start: NIL b) For notice given less than 3 days before the removal was due to start, we reserve the right to make a charge which covers our costs, this would be £50. If no notice is given our minimum charge of £150 plus mileage will be charged or our £550 plus mileage for day rate.
8. Paying for the removal unless otherwise agreed by us in writing: a) Payment is required as cash or card upon delivery of the goods (including where delivery is to our storage depot). c) We can also invoice you, if pre-agreed, however, if this is not paid in a timely manner, Busy Chaps reserves the right to invoice a credit charge of 10% of the amount outstanding seven days after presentation of the fee, calculated on a calendar month or part calendar month basis, until such time as the fee is fully settled. b). You may not withhold any part of the agreed price, unless we have breached our agreement with you.
9. Our liability for loss or damage. The limitations of our liability for loss or damage are set out in clause 8 (a) below. It is possible to increase the liability of our own insurance policy to cover your goods, as set out in clause 8(c) below, at an additional charge. Please seek our prior written consent to increase our liability in advance of carrying out the removal and/or storage.
9.a) If we are liable, we will pay up to a maximum sum of £50.00 sterling for each item, which is lost or damaged, in the event of our losing or damaging your goods.
9.b) We may repair or replace an item, which is damaged. However, if an item is repaired we will not be held liable for depreciation in value.
9.c) Always subject to receiving your itemised valued inventory and request in writing to increase our liability, prior to the removal and/ or storage commencing, we may offer to extend our maximum liability to the value declared by you to us. You may already have insurance cover for your move under your home contents policy, so we advise you check with your insurers. If it is your intention to use your home contents policy to cover your goods, please advise us in advance. For the purposes of clauses 8(a), 8(b) and 8(c), an item is defined as any one article or set of articles.
9.d) We will not be liable for any loss, damage or failure to produce the goods if caused by any of the following reasons: i) Fire. ii) War, hostilities, terrorism, Act of God, industrial action or other such events outside our reasonable control. iii) Normal wear and tear or deterioration, leakage or evaporation or from unstable or perishable goods. iv) Infestation by moth, vermin or anything similar. v) Cleaning, repairing or restoring goods, unless undertaken by ourselves. vi) Goods not packed by us, including those in wardrobes, drawers, or appliances, or in a package, bundle, case or other container. vii) Electrical / mechanical faults to any appliance or mechanical instrument, unless there is evidence of external impact. viii) To jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins or goods or collections of any similar kind, unless we have confirmed in writing that we accept responsibility as in conditions. 8(a) or 8 (c) above and you have given us description and value of those articles. ix) Any goods already proven defective or goods, which are inherently defective. x) To pets or animals (including reptiles, fish and birds) whether in cage, tank or animal carrier. xi) To plants. xii) To re-fridgerated or frozen food or drink. xiii) The data, files, software or digital contents of any computer or similar device.
9.e) We will not be liable for any damages or costs occurred as a result of loss, damage or failure to produce the goods, other than by reason of our negligence or a lack of reasonable care and skill on our part. We will in all instances use a reasonable level of care and skill in accordance with the supply of Goods and Services Act, and Consumer rights under that Act are not restricted by these terms.
9.f) No employee of Busy Chaps Removals shall be separately liable to you for any loss, damage, mis-delivery, errors or omissions, unless acting outside the scope of their employment.
10. For removals to/from a country outside the United Kingdom
10.a) We will not accept liability for loss or damage to goods unless it can be proven that we were negligent, and the goods were in our actual possession. In such circumstances, we will accept liability as in condition 8 (a) or 8 (c) above. If loss, damage or failure to produce the goods is caused by those circumstances set out in condition 8 (d) above we will not be held liable.
10.b) Where we engage a transport operator, airline or shipping company to convey your goods to any point on route to the final destination, we do so on your behalf and subject to the terms and conditions set out by that carrier.
10.c) Please arrange adequate marine/ transit insurance cover in the case that the carrier, for reasons beyond their control, is unable to deliver the goods, or else route them to a place other than the intended destination as you may have limited recourse against the carrier and may be liable for General Average contribution.
10.d) We do not accept liability for goods, which are removed by Customs Authorities or other Government Agencies.
11. Time limit for making a claim
11.a) Any loss, damage or failure to produce goods we are delivering must be noted at the time of delivery, wherever reasonable. You agreed to examine the goods at the time of removal or ask for an extension of 7 days following delivery or collection and to notify us immediately in writing of any missing or damaged items. You may make a written request for more time for compliance with this clause. Such a request shall not be unreasonably refused provided it is received within 7 days of delivery or collection by us.
11.b) Notwithstanding clause 8, we will not be liable for any loss of or damage to the goods unless you notify us in writing as soon as such loss or damage is discovered (or with reasonable diligence ought to have been discovered) and in any event within seven days of collection or delivery of the goods by us.
11.c) The time limits referred to in clauses 10 (a) and 10 (b) above shall be essential to the contract.
11.d) You may make a written request to extend your time for compliance with clause 10 (b). Such a request shall not be unreasonably refused provided it is received within seven days of collection or delivery of the goods by us.
12. Delays in transit
12.a) We are not liable for delays in transit other than by reason of own negligence or a lack of reasonable care and skill on our part.
12.b) If we are unable to deliver the goods through no fault of our own, we will endeavor to contact you and make other arrangements. It may be necessary for us to take the goods into storage. Our contract will be fulfilled once goods are taken into storage and the reasonable costs of storage and further delivery, etc will be the customer’s responsibility.
13. Damage to property other than the goods
13.a) For property other than those goods submitted for removal and / or storage we will only be liable for damage where it can be proven that we have been negligent or acted without reasonable care and skill.
13.b) If it is the case that we advise against moving certain goods as it will inevitably cause damage, but you give us your express instruction to move said goods and damage is caused, we shall not accept that we were negligent or acted without reasonable care and skill.
13.c) For property other than those goods submitted for removal and / or storage, where we are responsible for causing damage, you must note this on the worksheet or delivery receipt wherever it is reasonable to do so. This is essential to the contract.
14. Holding the goods Until all charges, including charges we have paid out on your behalf, or payments due under this or any other contract have been met, we shall have the right to withhold and/or ultimately dispose of some or all of the goods where reasonable and proportionate to do so. You will further be liable to pay all storage charges and other costs incurred by our withholding your goods until we receive payment. These terms and conditions shall continue to apply. The additional charges referred to in this term shall apply in the event of a dispute regarding breach of contract on our part.
15. Sub-contracting the work
15.a) We reserve the right to sub-contract some or all of the work.
15.b) In the event that we sub-contract, these terms and conditions will still apply.
16. Route and method
16.a) We have the right to choose the route for delivery.
16.b) Unless it has been specifically agreed in writing on our quotation, other space/volume/capacity on our vehicles and/ or the container may be utilised for consignments of other customer’s goods.
17. Advice and information. Advice and information in whatever form it may be given is provided by the company for the customer only. Applicable law. This contract is subject to the Law and Jurisdiction of England